A45S - Brake Judder (Warranty Refused)

The car has brake squealed from new which seems pretty normal but the Garage didn't do anything to fix this.

On it's 2nd service with approx 5,000 miles on it the brakes are juddering quite a lot when using them.

Mercedes identified that the discs are blue all round and they all need replacing.

The car has had a very easy life and never on a track etc as it's not used oftern. The car is on it's original tyres with 5mm left!! So them rejecting the warranty seems absurd.

Mercedes AMG head office have come to the following conclusion!

I don't want to spend upwards of £1500+ fixing the problem, is there a place that can resurface the discs?

Thank you for contacting Mercedes-AMG.

I would like to apologise for the issues you are experiencing with the brakes on your AMG. I have discussed this matter with our Retailer at Mercedes-Benz of * who have confirmed, as you advised, that the brakes have worn and have turned blue.

The Retailer feel this is due to the driving style. I would also like to advise that as brakes are wear and tear items they are not covered under the Warranty and as such the cost of replacing these would fall to yourself as the customer.

I can only apologise further that this may not be the response you were hoping for.

Should you have any further requirements please let me know.

As we are the highest escalation point for Mercedes-AMG, if you are unhappy with this final decision or feel this matter is unresolved, you can seek advice with a CTSI Certified Alternative Dispute Resolution provider, including The Motor Ombudsman who may be able to resolve your complaint in appropriate circumstances. Details can be found at www.themotorombudsman.org, or alternatively their telephone number is 0345 241 3008 selecting option 1.

Yours sincerely

Mercedes-AMG Case Manager

A45S - Brake Judder (Warranty Refused)

Theo

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