Joined
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37 Posts
I had my BP Chargepoint installed in January - it was 'free' (well almost) with the car.
Nothing but trouble.
I have a schedule that matches the Octopus Go tariff to charge off peak at low cost. This worked for a while until one day charging started as soon as i plugged in to the car. This defeated the object of the schedule. BP could not offer any help remotely so elected to send a Technician which took 10 days.
He was useless - refused to let me demonstrate the problem - insisted I delete my schedule then plug in to the car- hey presto the car is charging. Well, it would as that is the default action if there is no schedule entered.
He did no useful diagnostics and said it must be a communication. His ONLY course of action was to replace the unit.
The replacement unit takes up to 2 weeks to register on their system during which time it's impossible to enter any schedules so have no idea if the 'fault' is fixed in fact I have my doubts that the unit was faulty!
I complained to BP about the incompetence of the technician and the delay being able to schedule charges. They have responded:
I have had instruction form my manager that to solve the issue we will need to return to site to fit a manual timer.
I can have a different electrician attend.
This seems to be an admission that the unit is not fit for purpose.
Please also be aware of the feedback about the app 99% 1 star with negative feedback.
Nothing but trouble.
I have a schedule that matches the Octopus Go tariff to charge off peak at low cost. This worked for a while until one day charging started as soon as i plugged in to the car. This defeated the object of the schedule. BP could not offer any help remotely so elected to send a Technician which took 10 days.
He was useless - refused to let me demonstrate the problem - insisted I delete my schedule then plug in to the car- hey presto the car is charging. Well, it would as that is the default action if there is no schedule entered.
He did no useful diagnostics and said it must be a communication. His ONLY course of action was to replace the unit.
The replacement unit takes up to 2 weeks to register on their system during which time it's impossible to enter any schedules so have no idea if the 'fault' is fixed in fact I have my doubts that the unit was faulty!
I complained to BP about the incompetence of the technician and the delay being able to schedule charges. They have responded:
I have had instruction form my manager that to solve the issue we will need to return to site to fit a manual timer.
I can have a different electrician attend.
This seems to be an admission that the unit is not fit for purpose.
Please also be aware of the feedback about the app 99% 1 star with negative feedback.