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Discussion Starter · #1 ·
Hi! I recently bought a Mercedes A200 W177 2019 - one thing that I do not understand is that I am unable to close or open the windows through the app.

I can however, lock/unlock the car without any issues. Anyone have any idea if this is supposed to be like this? I live in the Netherlands.

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Discussion Starter · #3 ·
We can’t in the Uk either. Don’t know if any other countries can
If it doesn’t work in the UK then I also believe it won’t work in the Netherlands. Quite a shame, now that the weather is getting warmer it would be nice to open the sunroof/windows to let all the heat escape before getting into the car from a distance.
 

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Mine works on the the app and I'm from the UK. Closing oppeing ventilation sunroof. Aswell the windows Try maybe re-installing the app onto your phone it may work.
 

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Mine also works via the app. Have you gone into services and made sure have have Remote purchased?
 

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This might be it. My car is from February 2019
It should still work. I would check with the dealer to see if there are any software updates required but as you can control other aspects of the car it should be able to open and shut the windows.
 

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I had a problem closing the windows from the app, my windows lock was active. Seemed to prevent the remote closing from working.
As pointed out by @ikon66 is yours a post May 2019 model.
 

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I live in U.S.A and doesn’t work for me either. I have a 2021 C300 Convertible so I don’t think it has to do with age of car. I was curious if it worked for other models and did a google search and found this.
 

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I live in U.S.A and doesn’t work for me either. I have a 2021 C300 Convertible so I don’t think it has to do with age of car. I was curious if it worked for other models and did a google search and found this.
As in the post by @PRW. Are you able to check if you have paid for the service.
 
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