Portal Mercedes Me.

 

Had it even been serviced yet? Not due until 1 year.
Yep you can see it on Mercedes Me and most dealers print the record after a service for your files.

 

Yes, the car has had a service. Thanks for the info.

 

Do you get a service book with a new Mercedes as i can't find one to be stamped on my 1st service ?

 

Hi, no I don’t think so, it’s all done digitally ?

 

Cheers

 

They are supposed to give you a print-out following your service.

 

Yes they did and was told it's all kept on Mercedes records.
Thanks again

 

Yeah, had mine serviced today, they keep digital record and I got paper copies of what was carried out

 

As other hace said there is no paper service book, not only that there is no printed service schedule either so you have no ideawhat will be done at the service (except very little at great cost!) or what optional extras they might throw at you during the service. However, you can get the latter from service reception, I got them to email it to me.

 

anyone knows when and what is done at each service? Is there a document that says when it is due and what it is done (oil, brakes, etc)

 

 

See my post above

 

With the increasing reliance on records being digital I took a look at my service history for the car on "My Mercedes me account"
I had just had the B service done and the list of things they did was utter garbage, it was no relation to the work actually done.
It claimed the brake pads were changed and numerous other bits and pieces sorted, the best one being that the Ad-blue had been re-filled which is odd
as I run a petrol driven A200.

Has anyone else noticed this one their record.

 

Yes I found the same on mine. It shows the last two services with brake pads and disks changed as well as other incorrect stuff. I imagine it's a bug in programme that fetches the data for the web site and would hope it will get fixed at some point.

 

Same here. This needs fixing.

 

I'm really getting fed up with this now.

A while back I was able to see previous service sheets for my car on the Mercedes portal - for which I had a bookmark set in my browser.

I booked a service at my local dealer a while back and all of a sudden the previous service list disappeared and the browser link no longer worked.

All I see on the portal now is the last service "A" performed a few weeks ago, not showing the "B" service from last year.

Mercedes me seem to not understand what I am asking them and are telling me I have a filter in place! The services are not showing any longer, that's all I know.

Has anybody else had this? My local dealer can see past services and says I should be able to but he cannot fix it for me.

If I decide to sell the car, how does the prospective new owner get to see the service history?

 

I can see the previous service for my car, and “Download Report” using the Me Portal.

Re prospective buyers seeing service history - I’m always given a paper copy of the service record by my dealer upon completion of the service. You can ask for a printout from any dealer.

 

Thank you - I have the printouts from both services but in this day and age of technology I think people expect the online version first and foremost.

I had another contact from Mercedes me this morning asking for another screenshot showing the filter off. They seem to struggle comprehending my initial request and give me answers to questions I haven't asked!

I know some folk may struggle with technology at base level, but I don't (my background is IT). I just wish Mercedes would take account of that fact when dealing with my request. Do they think I hadn't tried that????

The access you have to your digital service sheet is what I used to have - and have had on all of my previous Mercedes cars.

Thank you for your input, greatly appreciated.

 

When you say the 'Me Portal' are you referring to the Me app on your phone? Mine just tells me how many days to the next service and the condition of the battery, brake fluid, coolant and washer fluid in the service section. Am I missing something?

 

No it’s separate to the app.

search for Mercedes Me Login on a browser.

 

Thanks V8 I've logged in although it wouldn't accept my email, say's it's not verified, but phone number and password got me in. Nowhere could I access my service record but it did tell me what the capped service costs are. Seems the $800
I paid for a first service should have been $600 . I think I'll have to visit MB as the Sat Nav is disappearing now and then and the phone app won't connect to the car now. All this my be linked to the 081 auto download I had last week.

 

Following this with interest as the Me Portal is not showing the service from Dec 2020 nor the service plan I have but is showing the service centre I took it to. It is telling me that Service A is due soon, which as the car will be 2 years old and had a service last year I would have thought it would be Service B that is needed?

Sounds like the service centre has not updated the Portal.

One question - does the Portal also show any warranty work that has been undertaken?

Thanks

 

Hello,

I'm wondering if anyone can help me... My Mercedes A200d is being collected on Monday morning, first thing as I've sold it late afternoon today.
Unfortunately, I've lost the paperwork for one of the services (B service), and the dealer buying the car wants proof of the servicing.

I'm going to head to Mercedes tomorrow to see if they can help, but I believe the sales team do not have access to the service history, and only the servicing department can print history for me?

I've read on the forums that there are some people here with access to the online database to get proof of servicing? Is there anyone that can help me out and send me a copy so I can print the service history?

More than happy to PayPal over a pint or two for helping! I would usually wait until Monday and just head to the dealer, but unfortunately, that won't be possible in this situation

Thanks for any help in advance!

 

You should be able to see and download the service report yourself, using your Mercedes Me login, on the Web Portal.

Mercedes me | Connect your car | Mercedes-Benz

Connect your Mercedes-Benz to your smartphone and innovative functions. Get started with your Mercedes me ID and the Mercedes me Apps now.

www.mercedes-benz.co.uk

 

You should be able to see and download the service report yourself, using your Mercedes Me login, to the Web Portal.

Thanks, unfortunately, I hadn't registered for Mercedes Me, I've registered this evening, however, Mercedes need to approve my vehicle, it says to take the logbook + ID to a dealer who can approve it, which I plan to do tomorrow as well.

I just worry as it's a Sunday tomorrow, they may not be able to help, but my fingers are crossed!

 

I think your best chance is at a M-B dealer on Monday morning, where the service dept can print off a service record for you.

TBH every time my car has been in for a service, the dealer service dept has always printed off a paper copy of the service for me in the past.

 

I've managed to get my car registered on my Mercedes Me account, does anyone know where to go on the web portal to see service history?

 

If you go into your account details on MMe unfortunately it says we have to contact the dealer.

 

It wasn't showing on my online account, just said no records, I popped into Mercedes first thing and all sorted

 

Okay I found it. Its once you see the picture of your car and click on it then service comes up and it's possible to even download a pdf. 👌

 

Can you post a pic of what you're pressing because when I push the 'Service Care portal' I just get a warning (on phone and desk top). Am I hitting the right tab?

 

I’m accessing the portal on my phone. After you click the ‘info’ link I see this screen:

Then click on ‘Find more’ and you see the details of your services:

Scroll down and you can see your previous services; not much info

 

Hi, I am having some similar issues to earlier posts.
Web portal says A Sevice is due and the car says B Service is due.
I purchased the car a year ago as a year old car from a main dealer. I contacted them for help. The A service was done prior to my purchase and they have emailed me the pdf.
It would appear that the car and the portal aren't communicating.
Also strange on the portal is I have my personal settings in miles psi etc but they are actually reading in metric.