I think it’s going to be a long wait in to next week to find out if they will repair it. It’s currently being moved from the Mercedes approved bodyshop the breakdown cover took it too to a body shop my insurers insisted it goes to. I don’t even know if it is best to be written off as I just don’t how I feel about a bodyshop I know nothing about doing all that work. Not even sure if the people who had the collision are insured as the police are giving nothing away, it’s a mess 😞
My understanding is that you have the right to choose your preferred repairer . I am pretty sure that your insurer cannot make you use their own repair source . You may lose hire car rights whilst yours is in for repair . Unless the rules have changed and I’m not aware . Hope it gets sorted for you .