Mercedes me Help!
Does anyone know how to connect the Mercedes me app on my IPhone to the actual car. I’ve registered my car, but it keeps saying to enable features go to the portal, I go to the portal and enable it but still doesn’t work.
Any ideas please
Just spent all day trying to sort this out for myself, including a call to Mercedes which was no help.
1. Use your browser to go to
www.mercedes.me
2. Log in
3. Check your details
4. Select the options that you want (which will basically be all)
5. This is the one that Mercedes said I did not need. You need to verify who you are, your dealer should have done this but if it is like mine, the man who does it was off and it never got done, so you can either go back or use your phones webcam, just press the option in the portal and it will redirect you. You need to give your phone number and have your passport. They record the call, ask you questions about birthplace and date of birth, then you show your passport to them, waving your hands to prove it is not fake and they authorise it immediately.
6. Go back on the portal to make sure everything is turned on.
There are some things that you have to pay for, but they will not activate unless you give credit card details on the Mercedes store.
You then need to have your car running for 20-30 minutes to let the system set up the maps and telediagnostics.
Hope this helps. Let me know how you get on. My car is not parked near so I cannot check until tomorrow. (I have neighbours that will be jealous of a new merc)