Mercedes A-Class Forum banner
21 - 29 of 29 Posts

·
Registered
Joined
·
1 Posts
From the UK, you can also use a (German) third party website, who will confirm your identify via a video chat. I did this, and it involves showing your passport.
Hi there I am trying to register my car to Mercedes Me as a second owner but it is registered to a previous user. You mentioned a third party German site that can do this through a video call. Can you let me know what site you used please? Thanks in advance.
 

·
Registered
Joined
·
1 Posts
Hi Folks,

Looking for some help / guidance from the fellow experts.

I purchased a 2020 model and reset the MBUX system to clean up older settings, however after the reset I do not see Mercedes me app in the MBUX system. I have created mercedes me account and have the app on the phone, vehicle is added to my Mercedes me account on the app but Mercedes me app doesn't show up on the MBUX system in the vehicle. All mercedes me services are still in "activating" mode for past 2 months and none has been completed.

Mercedes me customer support has been incompetent and unable to resolve this for past 2 months. Appreciate if anyone can advise on the solution or how it can be escalated.

Thanks
Ashish
 

·
Administrator
Joined
·
5,224 Posts
Hi Folks,

Looking for some help / guidance from the fellow experts.

I purchased a 2020 model and reset the MBUX system to clean up older settings, however after the reset I do not see Mercedes me app in the MBUX system. I have created mercedes me account and have the app on the phone, vehicle is added to my Mercedes me account on the app but Mercedes me app doesn't show up on the MBUX system in the vehicle. All mercedes me services are still in "activating" mode for past 2 months and none has been completed.

Mercedes me customer support has been incompetent and unable to resolve this for past 2 months. Appreciate if anyone can advise on the solution or how it can be escalated.

Thanks
Ashish
Read through this thread above, plus press the overhead Me button, or visit your nearest dealer. The car needs to be re linked to your Me account.

Also more info in this thread:
 

·
Super Moderator
Joined
·
5,638 Posts
Hi Folks,

Looking for some help / guidance from the fellow experts.

I purchased a 2020 model and reset the MBUX system to clean up older settings, however after the reset I do not see Mercedes me app in the MBUX system. I have created mercedes me account and have the app on the phone, vehicle is added to my Mercedes me account on the app but Mercedes me app doesn't show up on the MBUX system in the vehicle. All mercedes me services are still in "activating" mode for past 2 months and none has been completed.

Mercedes me customer support has been incompetent and unable to resolve this for past 2 months. Appreciate if anyone can advise on the solution or how it can be escalated.

Thanks
Ashish
The last post #43 says he scanned the QR code on the windscreen to get connected (26) Mercedes Me Registration | Page 3 | Mercedes A-Class Forum (aclassclub.co.uk)
 

·
Registered
Joined
·
4 Posts
good evening peeps.
I have just picked up (on Tuesday) my new A180 AMG line edition and I’m at a loss why my services in the app aren’t yet fully activate, (see pic)
I’ve done very thing to register with MB, app says activation in progres.
can anyone advise why they are not fully activated yet.
many thanks G
Light Font Screenshot Terrestrial plant Electric blue
Font Screenshot Material property Technology Number
Light Font Screenshot Terrestrial plant Electric blue

Font Screenshot Material property Technology Number
 

·
Registered
Joined
·
31 Posts
Assuming you have said yes to all the conditions and you have only created one user on the car right?
You could also try logging in via the website, there are a little more options in there than in the app.

Otherwise you may be able to delete the car and re-register
 

·
Super Moderator
Joined
·
5,638 Posts
It took around a week for my car to connect and I had it from new. Do also try the QR code as at #43 I mentioned above.
 
21 - 29 of 29 Posts
Top