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Mercedes Me App - Queries & Issues

43K views 177 replies 14 participants last post by  Forrester  
Ok so for my case for the app to work I need to get my mercedes me account authorized from a dealer then all the info will show up. So if you mercedes me account hasn’t been authorized from a dealer that is mostly likely the issue. You need to take your V5 and ID for them to authorized your account at the dealer and it’s a 5 min process from there.
 
My car is a company lease so I got it authorised by a local dealer just before Christmas.... is there anyway to check the setup is complete? I get the online map update in the Mercedes Me portal which I didn't prior to the authorisation. It doesn't work though - complains of technical errors each time I click it - so wonder if something isn't right some where...
So what I do is I log onto mercedes me via a web browser and there’s an option call manage services and there is a blue button which says add details and when I click it, it says to visit an authorized dealer.
 
I think there’s a few things, possibly depending on the options on the car - I can open the windows now and couldn't before. Also the eco score was something I hadn’t seen before although I just may not have spotted it. Not sure the additional functionality is going to change my life though !
Bit strange they made an entirely new app just for those limited extra features. I’m still hoping we get an update to start the engine and use the climate control. That would be ideal but I think that’s just reserved for EVs for now.