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Wireless phone charging not working

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49K views 74 replies 29 participants last post by  Forrester  
L
#1 ·
Hi everyone - my first post here ;-)
I have just picked up my new A200, and I ordered it with wireless charging (I have an Iphone X). I did not remember to get it demonstrated by the dealer and now I cannot get it to work. I place it on the 'mat' and nothing happens - yes, sometimes the Apple Pay function kicks in at the phone, but other than that there seems not to be any charging going on. What am I doing wrong ? I hope someone can assist.
 
G
#5 ·
My iPhoneX charges just fine on the pad, in a leather or polycarbonate case. For sure there are thicker or book-style cases that might prevent wireless charging.

If you want to stop the Apple-Pay screen appearing either: ensure the phone is locked when placing it on the charging pad; or disable NFC from the car MBUX settings.
 
#18 ·
I've just bought one of these, expensive at $79 & waiting for it to arrive.
www.carqiwireless.com

CarQiWireless Wireless Phone Charger for Mercedes Benz A-Class GLA CLA 2013-2018

Must-have accessories, Qi Charger for Mercedes Benz A Class GLA CLA 2018 2017 2016 2015 supporting 10W fast charging is compatible with iPhone 8, 8 Plus, X, XS, XS Max, XR, Samsung, and all Qi-enabled android phones. Free shipping to the US, 10~20 days to your hand.
www.carqiwireless.com www.carqiwireless.com

 
L
#20 ·
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#25 ·
If memory serves (and there is no guarantee that it is) I think the wireless charging was only included on the premium PLUS spec. I just had premium but did fine by putting in my only wireless charge module with a short USB-C lead, works a treat. Also I think this is better as I believe that the included installation only managed to hold the phones charge at the current percentage rather than increase it. Others may know better.
 
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#29 ·
Noticed at the weekend that the wife's phone didn't charge when she popped it on the pad, I've just got a new phone today with wireless charging and that also doesn't work. It has worked previously with the wife's phone.

Anyone else experienced the charger stops working? Loose connection or a dealer fix job?
 
A
#31 ·
Checked fuses earlier - they are OK.

Went out this lunchtime - plopped my phone on the pad, got a message up on the MBUX screen saying wireless charging couldn't start. Turned off NFC on my phone, tried again and it started charging. Lifted my phone off to do something, put it back and it wouldn't start charging again - so no idea what is happening!!
 
#33 ·
I thought mine was faulty before as well, then I realized wireless charging needs the phone to be put in a specific position so that the charging coils inside can transfer power properly in their position.
Try playing around till you get the proper position, if not, have it checked.
 
C
#34 · (Edited)
Hi guys,

long time lurker, first time poster.

I got a new A180 AMG-Line Premium recently, and the wireless charging has never worked on my phone (iPhone 12 Pro Max), or my friend’s phone (iPhone 12 Pro).

Basically, what happens is I place the phone on the pad, it will start charging “Wireless Charging has started” will appear in MBUX, and then about 10 seconds later it will say “Wireless Charging is not possible, please check for any obstructions” or something similar.

The wireless charging does, however, work on my mother’s iPhone 11 Pro Max.

My dealer has taken a look at the car today, and after losing the car for about 5 hours, they have just rang me back and said “Wireless charging is not compatible with your phone”. They didn’t do anything to the car. They then directed me to A-Class Hatchback (10.2018 - ) » Telephone Link Multi Function Telephony | Device Selection @ Mercedes-Benz Connectivity, and said that because it’s not here, it’s incompatible. The tool only goes up to the iPhone XR which was released 3 years ago, so I have to admit I’m a bit taken aback and slightly annoyed that they’re essentially fobbing me off because it’s not on some outdated online tool.

I’m not even sure if what they told me is correct, so I’m wondering if any other Executive Package owners and up can tell me if they’ve had this before or if there’s anything I can do or anyone within Daimler I can go to? Although it’s not an expensive Mercedes, it’s still an expensive car, and I’d like to think a car released in 2018 (and built in 2021) would have been future proofed to work with newer phones.
 
#35 ·
Yes I have heard of this happening on iPhone 12. It's something to do with the Apple MagSafe ring on the back.

Not sure if placement is the remedy, or it's just incompatible because of the ring. The charging pad came out well before the iPhone 12 "Magsafe" ring so if it is that, it's all Apple's fault for bringing out a wireless charging concept that isn't always backward compatible with existing non-Apple chargers ;) But it is supposed to work with the Qi standard, so it might just be fussy placement. Or the ring doesn't quite line up, and because the space is restricted, you can't move it into the correct position.


www.macrumors.com

Some Qi Wireless Chargers Not Working With iPhone 12 [Updated]

Some Qi-based wireless chargers don't appear to be working with the iPhone 12 models, perhaps due to the magnets inside of the new devices,...
www.macrumors.com www.macrumors.com
 
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