[Exorth]

Ill monitor it the coming days and let you know properly but I’d it’s quick enough ,I’ll try make a video of it from starting the car and it all running at some point soon ok

Okay! Thank you so much. I’ll definitely order the box after your review/video 😃!

 

[Exorth]

How has your experience been now that you have used it for a couple of days? Have you managed to fix the audio stopping when putting it into reverse?

 

[paalia]

If you have any question I will be happy to answer since I was also looking for this solution long time before.

Isn't this the same as Ottocast (also a HK company)? As far as I know fullscreen won't work on MBUX, only on Command systems or the new MBUX 2. What system do the A200L run?

 

[Basil51]

Sorry for the delay,been in hospital for an operation so been out of action but able to update you on my experience.
I did managed to iron out some issues and fix somethings but..
After much patients and time trying to fix the issues I had with it,all I was left with was a glitchy buggy system that does not meet what is advertised.
Cant use the steering control touch button to control the android box (they advertise all original steering controls are retained so clearly a fault)
Disconnects from the Bluetooth connection for sound to the car while your in the middle of running it (you then have to go back into MBUX and reconnect the Bluetooth to then go back into android to hear music again) does it randomly often. If you try to use the option of USB aux connection sound is terrible,constant electrical buzz in the back ground and inbetween songs. So forced to use Bluetooth for sound quality.
If you want to use android for playing your music and you want return to MBUX for anything,forget hearing your music it cuts out until you return the the android screen,most noticeable whenever you put the car in reverse the music just cuts off completely until you come out of reverse again.I changed the settings to allow music to not mute when reversing,still did the same thing.
Tried fixes and updated android box they sent me with a newer update nothing changed the problems.

It’s not ready for release in my opinion,can’t recommend it.I tried and tried to get it all running smooth.
Returning It.

 

[paalia]

First off, hope you're feeling better mate. Sounds like you jumped the gun there a bit unfortunately. I have been considering it myself, so good to hear it's not worthwhile the investment.

Personally at the moment I think the best option is probably going to be to wait until someone comes up with a way to retrofit the new, a class face lift mbux system into our models.

For those who don't know, the new facelift does have a new version of mbux installed which supports full screen on Android Auto and Apple carplay. I expect that Mercedes will never retroactively update the software themselves though..

 

[Basil51]

First off, hope you're feeling better mate. Sounds like you jumped the gun there a bit unfortunately. I have been considering it myself, so good to hear it's not worthwhile the investment.

Personally at the moment I think the best option is probably going to be to wait until someone comes up with a way to retrofit the new, a class face lift mbox system into our models.

For those who don't know, the new facelift does have a new version of mbux installed which supports full screen on Android, Auto and Apple carplay. I expect that Mercedes will never retractively update the software themselves though..

I’m getting better thanks, should be up and running fully soon enough ! Yep am disappointed by the box to be honest but felt it was worth the gamble , if it was a lot less cost wise I might be able to stomach it but the bugs are annoying, maybe someone will come back to who’s a little more helpful and we figure things out,but as it stands I can’t recommend people buy it.
If I get any futher with either the issues I’ve mentioned or it sent back at their cost! I will update on here .

Obviously me being a perfectionist and expectinf the box to be fault free and work smoothly was unreasonable

 

[Exorth]

Glad to hear that you're recovering well! Thank you for sharing your experience with us. It's disappointing to hear that the interface you purchased has several bugs and crashes frequently. In my opinion, it's not unreasonable to expect a device that costs $350+ to operate flawlessly without any bugs, especially when it is intended for use in a car where music and navigation are important.

If the device fails to deliver that, the company is responsible for finding a solution. They should either refund a significant portion of your money while allowing you to keep the interface or provide a full refund and cover the return shipping costs. If I were you, I would contact PayPal customer support and explain your situation over the phone, as it may increase your chances of getting a favourable resolution.

I was in contact with a woman named: 'Sandy' from the Hualingan company through WeChat. She has been very pleasant to talk to. When I asked her if the audio cuts out when reversing, she assured me that it would not. It's strange that they would lie about it as your experience says otherwise. I trust your experience more than their word.

Initially, I planned to purchase one interface to try it out in my car. If it worked well, I would have bought ten more as I know people that would love to have fullscreen CarPlay in their cars. However, now that I have read your complete review, I have informed Hualingan that I am no longer interested in purchasing the android interface.

If you are ever in the Netherlands, feel free to shoot me a PM. I would love to treat you to a beer in appreciation of your honest review, which saved us all money and headaches.

 

[Forrester]

I’m getting better thanks, should be up and running fully soon enough ! Yep am disappointed by the box to be honest but felt it was worth the gamble , if it was a lot less cost wise I might be able to stomach it but the bugs are annoying, maybe someone will come back to who’s a little more helpful and we figure things out,but as it stands I can’t recommend people buy it.
If I get any futher with either the issues I’ve mentioned or it sent back at their cost! I will update on here .

Obviously me being a perfectionist and expectinf the box to be fault free and work smoothly was unreasonable

Hope you're better soon and sort out the company.

The upside is that you are one of the few who have managed to get an operation, I assume on the shredded NHS

 

[Basil51]

Glad to hear that you're recovering well! Thank you for sharing your experience with us. It's disappointing to hear that the interface you purchased has several bugs and crashes frequently. In my opinion, it's not unreasonable to expect a device that costs $350+ to operate flawlessly without any bugs, especially when it is intended for use in a car where music and navigation are important.

If the device fails to deliver that, the company is responsible for finding a solution. They should either refund a significant portion of your money while allowing you to keep the interface or provide a full refund and cover the return shipping costs. If I were you, I would contact PayPal customer support and explain your situation over the phone, as it may increase your chances of getting a favourable resolution.

I was in contact with a woman named: 'Sandy' from the Hualingan company through WeChat. She has been very pleasant to talk to. When I asked her if the audio cuts out when reversing, she assured me that it would not. It's strange that they would lie about it as your experience says otherwise. I trust your experience more than their word.

Initially, I planned to purchase one interface to try it out in my car. If it worked well, I would have bought ten more as I know people that would love to have fullscreen CarPlay in their cars. However, now that I have heard your complete review, I have informed Hualingan that I am no longer interested in purchasing the android interface.

If you are ever in the Netherlands, feel free to shoot me a PM. I would love to treat you to a beer in appreciation of your honest review, which saved us all money and headaches.

Trust me I want more than anything for the android box to work correctly,ive had an android screen before in my c class and that work exactly as it should so I know what is achievable and realistic expectations.I’ve nothing to gain bad mouthing the device or company I can only say what I experienced and what problems I have come across, I’ve provided videos the issues to them and I’m happy to post on here .
Maybe somebody else from the company will reach out to me this week, I’ve reached my limit with the person I’ve unfortunately dealt with I know that much.I did inform the individual that I was going to post feedback on the device etc as there where a few interested buyers on the forum waiting to hear how it performed etc,but they didn’t seem interested or bothered in the information in the slightest and just ignored it, maybe they thought I was talking rubbish I don’t know...

 

[Basil51]

Hope you're better soon and sort out the company.

The upside is that you are one of the few who have managed to get an operation, I assume on the shredded NHS

Oh I only waited 18 months ! that’s quick compared to most I’ve heard about !

 

[Exorth]

Trust me I want more than anything for the android box to work correctly,ive had an android screen before in my c class and that work exactly as it should so I know what is achievable and realistic expectations.I’ve nothing to gain bad mouthing the device or company I can only say what I experienced and what problems I have come across, I’ve provided videos the issues to them and I’m happy to post on here .
Maybe somebody else from the company will reach out to me this week, I’ve reached my limit with the person I’ve unfortunately dealt with I know that much.I did inform the individual that I was going to post feedback on the device etc as there where a few interested buyers on the forum waiting to here how it performed etc,but they didn’t seem interested or bothered in the information in the slightest and just ignored it, maybe they thought I was talking rubbish I don’t know...

Please do post videos if you got the time to do so! With your agreement, I can send a link of this thread to the representative that I speak to through WeChat. She has been working for the company for 7 years. Maybe she can do something for you that the person that you regularly speak to cannot. I hope you get it sorted with the company quickly!

 

[Basil51]

IMG_1541.MOV | Storj DCS

IMG_1538.MOV | Storj DCS

you can see in the vids sound cuts out when car put in reverse and reverse screen comes on …couldn't reverse much on my drive so put it back into drive to move forward but while cuts out while the reverse camera is on.

other vid show sound cutting out everytime I come out of android to Mbux and then return to it and sound returns…

hard to record the issue with Bluetooth disconnecting while using Android but trust me it happens randomly when out driving and I then have to re connect the Bluetooth connection in Mbux .. and then back into android … annoying to say the least .

 

[Basil51]

Please do post videos if you got the time to do so! With your agreement, I can send a link of this thread to the representative that I speak to through WeChat. She has been working for the company for 7 years. Maybe she can do something for you that the person that you regularly speak to cannot. I hope you get it sorted with the company quickly!

Hopefully that will be the case , I just would rather keep the box if it was working obviously ,fingers crossed someone comes back to me with proper solutions and better service

 

[Exorth]

IMG_1541.MOV | Storj DCS

IMG_1538.MOV | Storj DCS

you can see in the vids sound cuts out when car put in reverse and reverse screen comes on …couldn't reverse much on my drive so put it back into drive to move forward but while cuts out while the reverse camera is on.

other vid show sound cutting out everytime I come out of android to Mbux and then return to it and sound returns…

hard to record the issue with Bluetooth disconnecting while using Android but trust me it happens randomly when out driving and I then have to re connect the Bluetooth connection in Mbux .. and then back into android … annoying to say the least .

Edit; will try find a better free site to upload the vids they seem cut slightly short to me when watching ..

The audio cutting out when reversing or switching to the original OS is quite weird. As this does not happen when you are connected through bluetooth with a phone. So I wonder why it is triggering this behaviour even though it's bluetooth connected. Maybe a CarPlay issue from the box where it doesn't detect it being on the foreground so it pauses? Does it also do this if you play YouTube on the android box as a test?

It's such a shame because seeing that fullscreen is just so beautiful. I really hate Mercedes for not incorporating this natively. I would've then bought the smartphone integration package in a heartbeat.

 

[Basil51]

The audio cutting out when reversing or switching to the original OS is quite weird. As this does not happen when you are connected through bluetooth with a phone. So I wonder why it is triggering this behaviour even though it's bluetooth connected. Maybe a CarPlay issue from the box where it doesn't detect it being on the foreground so it pauses? Does it also do this if you play YouTube on the android box as a test?

It's such a shame because seeing that fullscreen is just so beautiful. I really hate Mercedes for not incorporating this natively. I would've then bought the smartphone integration package in a heartbeat.

It does look great doesn’t it in full screen does it.. strange who you spoke with says it doesn’t happen tho what I’ve shown , maybe it’s just my box that has the issue,no idea but it’s glitchy and buggy that’s for sure.

 

[Exorth]

It does look great doesn’t it in full screen does it.. strange who you spoke with says it doesn’t happen tho what I’ve shown , maybe it’s just my box that has the issue,no idea but it’s glitchy and buggy that’s for sure.

I'll enquire with that person. She's absolutely lovely. See if she can do anything for you. If she's able to fix the mistakes with your box then that would be brilliant. She'll be back in the office tomorrow. I'll keep you updated!

 

[Foam]

Looks great barring the bugs! Is there a way to do this with Android Auto do you know? Or does this box support both.

 

[Exorth]

Looks great barring the bugs! Is there a way to do this with Android Auto do you know? Or does this box support both.

Supports both

 

[Exorth]

It does look great doesn’t it in full screen does it.. strange who you spoke with says it doesn’t happen tho what I’ve shown , maybe it’s just my box that has the issue,no idea but it’s glitchy and buggy that’s for sure.

Have you been contacted by anyone yet? According to the person I spoke with, she sent me a message stating that someone (Renat) helped you fix the issue(?).

 

[Basil51]

Renat is the unprofessional individual I’ve had to deal with ,today they claimed a video I sent them of the steering touch controls not working was showing it working, clearly why I sent the video in the first place is it’s showing it “not” working…. Go figure.. claims there’s no other issues with the android box .. there all fixed now !? that was my breaking point ,because it’s just all utter nonsense and going round in circles, maybe deliberately I’m thinking.

It’s been removed from my car and shipped back this morning at my cost.Taking the hit on the return postage, they refused to pay it.I have had enough of the whole thing now I will just live with the car as it is.
Terrible experience , my health and recovery right now is more important than some stupid android box.
Switching off from it all now.