Have a read through this http://www.autoexpress.co.uk/car-news/consumer-news/34744/rejecting-a-new-or-used-car-top-tips

 

I have read through many of the sites that come up from searching.I was also asking more if anyone has actually been through the process.
What works, what doesn't?
I will not be happy being fobbed off.
The response from the selling dealer so far has been beyond "couldn't give a s**t"
Funny how the customer service changes when they have your money.

 

Go into your dealer when they are busy and make a show of your feelings as this is very poor customer service

 

Out of interest, what were these "faults"?

 

Fault 1: (31/12/15)Vehicle was delivered with no Heater, A/C, Heated Rear Window, Windscreen De-Mist working
- Fault: Hadn't had software update


Fault 2: (29/03/16)
Vehicle lost all power, on a roundabout, no EML/ MIL
Continued to vary power output between normal - none
EML light eventually came on
MB Roadside attended - Advised on safety to take it direct to local MB
- Fault: Intermittent electrical fault - Turbo Boost Pressure Sensor


Fault 3: (17/04/16)
Steering wheel/ steering column VERY noisy, grinding
Steering wheel felt like it could almost jam
MB Roadside attended - Advised on safety to take it direct to local MB
- Fault: Steering 'Squib' complete unit


Which for a young, female driver who maybe isn't as confident behind the wheel as some of us, feels completely unsafe and untrusting of the car.


Oh and just for good measure:


- The panoramic roof squeaks
- The 7G-DCT is often dim-witted and jerky
- The fuel flap sticks
- The A/C randomly blows cold air on your knees
- The heated rear screen is VERY slow


I think that's all for now...




Edited by: Pegasus

 

Good luck is all I can say! I've dealt with MB customer service before and it's pretty poor, everything is always referred back to the dealer and they don't want their books to take a hit. I don't think you'll get a refund but they might swap it for another similar spec one.