Settings > System > System info

Look at the software version. If this contains "/ntg6_fup2/" then you have FUP2. If you see "ntg6/080" then you have FUP3.

 

And if you don't have "Store" on the Home Page options, or can't see the software version - you've got the FU1 software.

 

or you have FU0 or initial... like me if you cannot buy apple or android car integration package

 

Hi, thank you so much,,

Thank you very much for your advice.
Found it in a second.
Unfortunately, I have the FUP2 version, which is the one that confused the navigation
and prevents the use of Speed Cameras.
The next version of FUP3 was supposed to fix this.
And this is what other colleagues from A Forum write.

A month ago, I had my first annual service and asked to update my software version.
The dealer said and it is written in the report that my version is the latest.
Why did he say that when FUP3 already exists

I downloaded on usb -stick from SCDB ( speed cameras ) according to the instructions
(I already did it in the previous car) speed cameras for MBUX
I tried to install it in my car today but no reaction>
Personal POIs window appears dimmed and inactive on the screen.
It does not respond to clicks.
Is this caused by the FUP2
How am I supposed to update the software from FUP2 to FUP3 now
Maybe important / I'm in the UK
What do you think about it ...
Regards

 

How am I supposed to update the software from FUP2 to FUP3 now
Maybe important / I'm in the UK
What do you think about it ...
Regards

If you are under warranty, just tell the dealer you want audible prompts on Personal POIs, and that you know for a fact it worked in FUP1, was broken in FUP2/063, and is fixed in ntg6/080. My dealer (Guildford) did the upgrade and now audible works. If the option is dimmed out, get them to fix that too (it probably will be fixed with the update).

 

Only a Mercedes dealer can install the update. Not an independent, and it won’t update over the air.

 

Are dealers charging for this update? I’m having constant issues in getting the FU1 update completed, purchased the car over a month ago and there’s a list of outstanding items that they’re not resolving!

 

Depends on the dealer. Since this is not a rectification of a car fault (though it may result in third party software working more effectively), the dealer will not be paid for the work. If you are willing to pretend to the dealer that there is a fault, they may decide to do the work just to shut you up. But they are not obliged to.

Speaking as a software developer, I suggest you don't bother unless there is something you particularly want that you know is included in the update. This is difficult in itself, since Mercedes don't disclose details.

 

It’s mainly to get the smart phone integration as it’s not available in the store without the update, everything is installed, just not activated 🤷‍♀️
Also, the ventilation isn’t working via the voice control and reverse is slow to engage... but mainly for the option for CarPlay!!

 

Note that CarPlay isn’t available on the early 2018 build cars if you don’t have the smartphone integration pack, even after the FU updates. I believe this applies to June - Nov 2018 build cars, but not sure on the exact dates. Mine is July 2018 and it won’t work, something to do with hardware installed.

 

Same for my June 2018 build car. Not that I would spend £300 for a small-screen app that would provide navigation no better in general terms and technically inferior in others, to the native system. Together with the fact that my ipod syncs perfectly, Android Auto has no appeal for me.

 

Before buying my car I had CarPlay as a must-have but since running it, I’ve hardly used it. MBUX provides almost everything I need without the compromises that come with CarPlay.
Others will have a different opinion.

 

I totally agree , i use bluetooth for music for me its great, car play on MBUX is not needed . Even better with the latest fup3 update i had downloaded at mercedes yesterday

 

If you don’t have System Info and software version - you’ve got the original or FU1 software.

You/they just have to go to an A class in their showroom, turn it on and go to System Info, if it’s been built recently, it will show the software version, that’s ‘proof’ that yours isn’t the latest level.

 

And most obviously I should be seeing the 'store' icon...

 

I am still on FU1. What am I missing apart from Store?

 

The frustration of trying to get your dealer to update your software 😂

On a serious note though, the MBUX software is integrated with other modules in the car so keeping it updated to the latest release may have benefits from other modules being kept up to date as well.

 

My A250 is in the dealer today for its "B" service, now it's two years old. Last year they said they'd do the latest software updates during the service, but didn't -- though agreed to book the car in separately to do that. Pandemic cancelled that. Today, of course, the rhetoric being spouted was that there'd be no updates unless I could specifically cite issues they knew had been fixed in a newer software update. They said "it's not a mobile phone that gets regular updates automatically". I pointed out a few issues (black instrument screen randomly, among others) and they said they'd look into it. I'll get a call later today to find out.

And therein lies the problem I think for the traditional car makers -- they need to evolve into the new world. If they insist on installing vast gobs of tech into their cars, they need to support and supply bug-fixes at the very least without it being a massive hassle to get the car to a dealer and fight with them to do it. OTA updates should be a core service in the first release. My LR Discovery gets OTA updates at least 4 times a year, I've seen annoying bugs get fixed quite regularly. They even added CarPlay and Android Auto via an OTA update, for free, last year. Of course, this is JLR -- not exactly renown for the quality of their electrics and software, so there are still issues and bugs -- but I feel happier knowing I don't have to do anything laborious to (hopefully) get those fixes.

Does anyone know if other cars with MBUX are getting OTA updates these days? Curious if it's just a W177 issue.

 

My A250 is in the dealer today for its "B" service, now it's two years old. Last year they said they'd do the latest software updates during the service, but didn't -- though agreed to book the car in separately to do that. Pandemic cancelled that. Today, of course, the rhetoric being spouted was that there'd be no updates unless I could specifically cite issues they knew had been fixed in a newer software update. They said "it's not a mobile phone that gets regular updates automatically". I pointed out a few issues (black instrument screen randomly, among others) and they said they'd look into it. I'll get a call later today to find out.

Just as a follow-up, I was pleasantly surprised to find they did the service and upgraded the MBUX to FUP3 (as well as updating the driver display which was having "black screen" problems, as requested). I wasn't aware that the MBUX upgrade would wipe ALL settings in MBUX -- profiles, favourites, etc. It was like starting from scratch again, and a bit confusing until I realised that the speedo was in kph not mph...

Anyway, pleased I have the latest updates hoping that fixes a few annoyances I've had since getting the car 2 years ago.

 

Tried to discover my car's software version. I went to 'Settings'>'System', but there was
no 'System Info' screen as mentioned by other members. What am I doing wrong?
Help appreciated. Thanks

 

See post #18 in this thread.

 

Just had a look at my software , and it's ntg6/081.

 

I just did an OTA update and I now have a new System Info menu. I went to it to see if I am on Fup 2 or 3 but the software information bit is blank (see below)

I doubt this is FUP3 though as my touchpad still doesn't do anything in Android Auto. Is there another way to find out what software I am on?

 

I doubt this is FUP3 though as my touchpad still doesn't do anything in Android Auto. Is there another way to find out what software I am on?

If you can't find it, it likely means you are on a version earlier than FUP2. The menu with the software version was only added with FUP2 and later.