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Merged: Service Cost & Intervals

130K views 317 replies 83 participants last post by  veeeight  
#1 ·
I have had the dealership call me regarding the Mercedes service plan, I had a bit of trouble when I first had the car (November) and I was given a free service for this year. In the service plan the cost of the second years service comes out at a whopping £467.75 this is for a major service plus brake fluid change, now to me this is bordering on a Porsche service costs for a small family hatchback. The cost of the service plan has increased fro £28 to £29 per month

The question I would like answering is do you have to have the brake fluid changed at 2 years or could you ask them to test it to see if it actually needed changing, also my car is on a 3 year pcp so do you have to have it serviced at Mercedes or can you take it to a vat registered garage. I would assume that I would be contacted before the 3 years is up for another pcp so the 3rd year service wouldn’t come into it. The cost they have quoted for the 3rd service is £849.81 which includes a minor service plus air filter, spark plugs and transmission oil change, mind blowing really.
 
#42 ·
does anyone know of any authorised indy garages in south west london? I've got 2 years free, but have the car for 4 years. Weighing up whether to just buy the £29 pm plan with Mercerdes or do it elsewhere
 
#46 ·
If you have a PCP with M-B Agility, read the small print carefully.

The finance agreement may say that as part of the finance agreement, it has to be serviced at an authorised M-B workshop, if it isn’t, there are end of lease charges to pay.

While the EU ruling prohibits manufacturers from tying in consumers servicing their cars (bought with outright with cash, or an 3rd party finance agreement) at their own dealerships, a lease or finance company can impose their own servicing requirements onto the consumer (as they have ownership of the car during the PCP/lease).

With M-B Agility Finance products, there is often a clause in it about servicing at M-B dealerships.


See:
https://www.aclassclub.co.uk/forum/15-main-message-centre/9652-servicing-help.html#post98170
 
#47 ·
If you purchased the car on MB PCP and acquired the 3 years free servicing, do you know if you settled the PCP early, like within 1 to 2 months if you would keep the 3 years free servicing or would they claw this back? I know this has been done with dealer finance deposit contributions but this comes off the final invoice price so they can not claw it back.
 
#50 · (Edited)
I picked up my A180d on the 2nd Jan, pre-reg so 1 year old but only 98 miles on the clock and just under £20K. (PCP)

There's no doubt about the fact that i rushed into this, my company car was due to go back soon so i had to make a decision and the right spec car was there. No complaints with the car so far, in fact i'm really pleased with it.

So today I've started thinking about servicing and since i rushed into it i didn't see (nor was i told) about the having it serviced at a MB dealer to make sure they stick to the agreed final value or whatever it is. I'm happy to accept that this is a lesson learn't, its the first time I've done a PCP deal so i'll definitely know better for next time.

So today i was presented with the following costs..

Service 2020
B Service £362.60
Brake Fluid £102.36 (required every 2 years)

Service 2021
A Service £287.38
Air Filter £53.76 (required every 3 years/46,500 miles)
Fuel Filter £130.80 (required every 3 years/46,500 miles)
Automatic Transmission Oil £471.84 (required every 3 years/46,500 miles)

Service 2022
B Service £362.60
Brake Fluid £102.36 (required every 2 years)

Service 2023
A Service £287.38

TOTAL £1508.74 (Service 2020/2021)
TOTAL £1973.70 (Service 2020/2021/2022)
TOTAL £2261.08 (Service 2020/2021/2022/2023)


Service Care Plan for 2 services (2020/2021)

24 payments of £32.00 - £768.00 – Minimum saving of £740.74

Service Care Plan for 3 services (2020/2021/2022)

36 payments of £32.00 - £1152.00 – Minimum saving of £821.70

Service Care Plan for 4 services (2020/2021/2022/2023)

48 payments of £32.00 - £1536.00 – Minimum saving of £725.08


None of this is a problem, it is what it is and lesson learnt but i'm intrigued to see what everyone thinks. Does the above look about right or is my local Mercedes dealer trying to really rip me off?
 
#51 · (Edited)
How long is the PCP agreement? 4 years? You can always do a voluntary termination after you have paid 50%. And no it does not effect your credit score.
Your dealer absolutely spot on with Service Schedule and Prices.
For under 12 months old car plan starts at £29 pcm and over 24 months £32 pcm.
 
#53 ·
Not just the A class that has high service costs. ALL Mercs do and is their achilles heel. Always get a service plan when buying a Merc or accept the costs that go with running one. I have never known why they are dearer than Audi or BMW but have been for a number of years on all their models in comparison with the rest.
 
#56 ·
Jesus. I didn't really think the savings for the plans would be so significant. I've been saving the A and B service amounts not really appreciating all the other elements. Sounds like its time to have a chat with my dealership...
 
#59 ·
Are you sure those prices are correct? With my previous Mercedes the servicing has been fixed price from the dealerships, ie on my E350d it was £299 and then £599, that was it, no extras, everything included. That was at Stourbridge Mercedes.
 
#60 ·
They're a copy and paste from the email sent from the dealer but i'm guessing they can quote and charge whatever they want.

I look at all this as a lesson learnt, it's the first car I've taken on PCP so i know what i'm getting myself into before i make a decision like this again.
 
#61 ·
I have a new CLA, the 3 year service plan is half what I pay for my mobile phone per month. Its cheaper than my 16 Plate VW GTI was to service plus Mercedes will refund any unused value if you sell the car and the VW was cheaper to service the my daughters Fiesta by a main dealer. I'd paid 5 installments to VW but not had a service but there was no refund when I cancelled and bought the Merc
 
#70 ·
If you get a service plan after the service, you won’t get the service included that you just had - you need to pay for that separately. Otherwise it’s a bit like getting house insurance after the house has burned down....
 
#71 ·
Big d, I didn't pay separately for the service. I was offered the service plan before they did the service. If you ask them about the service plan before they do it I'm sure they will sign you up and that service will be included and you won't need to pay seperatly for it.
 
#73 ·
Many things you can't including any software updates, keeping value in the vehicle by having a dealership service, keeping warranty if something goes wrong and Mercedes say its down to lack of service and claiming your not competent enough to do it yourself and caused the issue, also in the UK you get continued breakdown cover amongst other things I belive.
 
#75 ·
When I looked into this I found quite large differences in price around the country so I would shop around.

Also filters should be included in the cost & watch out for things like gearbox oil, this might be mileage related only unlike brake fluid which is time & not miles related.

I found my salesman was telling me all sorts of porkies to get me to sign up.
 
#84 ·
Everything in this world, to be considered good must me expensive!
That´s why I decided long time ago to make "bad quality home service"... but cost´s a small fraction of these values ;-)
 
#85 ·
You have to pay start paying into the service plan way before your service is due if you wanted to do it by monthly payments but you can just pay for the service plan in full just before your service is due which is probably the better route.. for me anyways