[Forrester]

This number should work
00 800 9777 7777

 

[veeeight]

I'll give that a go, is it the same as the main mercedes number? Just searching and can't find anything specific

Thank you

The number is on the sticker on your driver door sill…. Which you prob can’t get to at the moment! - give the number above a go!

 

[Degs1965]

Hi all, currently in for a cylinder head replacement.

Car has been in since the start of December due to a back ordered part. Is this wait considered normal?

My Baby was only in for week at MB Shrewsbury. She would of been out sooner but the tech working on the replacement head had a couple of days off work mid week.

 

[Forrester]

Car has been in since the start of December due to a back ordered part. Is this wait considered normal?

This is not the experience of people who have posted recently. Have you chased them before now. What have they said?

 

[Forrester]

My Baby was only in for week at MB Shrewsbury. She would of been out sooner but the tech working on the replacement head had a couple of days off work mid week.

Snap! I was thinking of your experience when replying too 😎

 

[Vincent907]

This is not the experience of people who have posted recently. Have you chased them before now. What have they said?

Yeah been chasing them for a while, just keep coming back saying part is on backorder etc. I've now put in a call to mercedes to try and speed things up.1

 

[Vincent907]

This number should work
00 800 9777 7777

Thank you, just called them

 

[Vincent907]

My Baby was only in for week at MB Shrewsbury. She would of been out sooner but the tech working on the replacement head had a couple of days off work mid week.

Seems I just got a bit of a bad draw! Hopefully things speed up

 

[Forrester]

Thank you, just called them

What action did they say they would take? Please may I ask where you are based.

 

[Vincent907]

What action did they say they would take? Please may ask where you are based.

I'm Cambridge based, they've opened an investigation and contacted the dealership and will email me updates. They've said they will expedite things

 

[Vincent907]

Hopefully will be resolved soon!

The new cylinder head they fit, is it a new spec model or same? Wondering if the fix is considered permanent or if it can happen again in the future.

Thanks guys

 

[veeeight]

Hopefully will be resolved soon!

The new cylinder head they fit, is it a new spec model or same? Wondering if the fix is considered permanent or if it can happen again in the future.

Thanks guys

See posts #134 and #136 in the thread linked below.

The issue/problem isn’t the cylinder head per se.

https://www.aclassclub.co.uk/threads/a35-engine-cylinder-head-problem-poll.20811/page-7#replies

 

[Vincent907]

See posts #134 and #136 in the thread linked below.

The issue/problem isn’t the cylinder head per se.

https://www.aclassclub.co.uk/threads/a35-engine-cylinder-head-problem-poll.20811/page-7#replies

So what does this mean in terms of a head replacement, will this only be a temp fix? I'm hoping that regardless it'll then be covered with the part warranty I'll get from this repair

 

[veeeight]

So what does this mean in terms of a head replacement, will this only be a temp fix? I'm hoping that regardless it'll then be covered with the part warranty I'll get from this repair

It’s not a temp fix.

Daimler AG provide a repair kit which includes a new head, because a dealer workshop doesn’t have the tooling to rework an existing head, valves and valve guides to the tolerances required.

 

[Vincent907]

It’s not a temp fix.

Daimler AG provide a repair kit which includes a new head, because a dealer workshop doesn’t have the tooling to rework an existing head, valves and valve guides to the tolerances required.

Okay I understand, so after this repair, i shouldn't have this issue re-occur?

 

[veeeight]

Okay I understand, so after this repair, i shouldn't have this issue re-occur?

Well, my fortune telling skills are a little low tonight, but no, not heard of any repeat cases once the repair has been carried out.

Of course there’s always the chance that you get a duff kit or repair, as with any component or installation! 🤷‍♂️

 

[Vincent907]

Well, my fortune telling skills are a little low tonight, but no, not heard of any repeat cases once the repair has been carried out.

Of course there’s always the chance that you get a duff kit or repair, as with any component or installation! 🤷‍♂️

Thank you, let's hope for the best.

 

[Matt_AMG]

I'm joining the club with a Misfire in Cylinder 1!

2019 plate with 43000

No extended warranty as I didn't buy it from Merc and the place I did buy it from (who serviced it) wasn't authorised Merc garage.

Looking to get it towed into Merc Bham in the next few days and have the 'thats not a wear and tear item' conversation.

This thread has been useful as a 9ne-stop-shop of info and reports, but it would be useful if people posted the Date, Age, Mileage, Reg (partial) and Cost and Outcome, maybe even dealership, for others to refer to.

I have the Canada Warranty extension details
I have the change in part numbers on the valve guides/seats/head etc
I have a rough idea on numbers just from this thread, regardless of what proportion of buyers it represents.
It would be helpful to know who had it done under warranty and by which dealers. That way I know I wouldn't need to explain the basis of my understanding with everyone I speak with.

Alternatively I'm thinking of going direct to an Indi, MSL and Mercland near me and I have previously trusted both with works. They'd probably be cheaper too. Anyone see a drawback of that option (except the loss of the ability for an arguement for Merc to cover the costs)

 

[Matt_AMG]

Both are authorised MB service stations i may add

 

[Big Sandy]

I'm looking at getting into an A35. Not so sure now! Am I safe if I buy a 2022 or newer car? I'm looking at buying from my local MB dealer. I asked them if I would get a 2 year warranty as it's an AMG car but they've said only the 1 year. Which contradicts a lot of what I've been told elsewhere. I'd be stupid to buy this car without a decent warranty but I'm hoping that if I stretch to a model later than 2021 that they have this issue resolved. Disgraceful that they've left so many customers high and dry with this issue.