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#21 ·
Update on faulty drivers screen
My Mercedes dealership have just informed me that this problem is a software issue, So I have booked my A200 in to be updated which should take around 30 minutes.
So I would suggest anyone who is having the same problem get in touch with their dealership and get your vehicle in for this very important update.
 
#22 ·
What does everyone have as their drivers display? There might be a bug with one of the options that is displayed on the drivers screen.

I have (from left to right); speedo, nav map, rev counter. Mine hasn't blacked out before.
 
#24 ·
Not had a problem with my screen, had the car for three weeks and been in all the screens numerous times. Did have a software bug with the Satnav not working which ended up having to have a reset and update, now I have a problem with Mercedes Me not connecting all the time, but never a black screen or any flickering.

I have a feeling that these problems are less of a software bug and more a bug on a corrupt update download that does not install correctly, a reset solves the problem.
 
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#25 ·
Voodoo101 said:
Not had a problem with my screen, had the car for three weeks and been in all the screens numerous times. Did have a software bug with the Satnav not working which ended up having to have a reset and update, now I have a problem with Mercedes Me not connecting all the time, but never a black screen or any flickering.

I have a feeling that these problems are less of a software bug and more a bug on a corrupt update download that does not install correctly, a reset solves the problem.
Click to expand...
How did you perform the reset
 
#26 ·
Is there a way to see software/firmware version anywhere?

Btw you can go into mbux settings and turn off auto updates if you prefer
 
#27 ·
Drone@57 said:
Update on faulty drivers screen
My Mercedes dealership have just informed me that this problem is a software issue, So I have booked my A200 in to be updated which should take around 30 minutes.
So I would suggest anyone who is having the same problem get in touch with their dealership and get your vehicle in for this very important update.
Click to expand...
Did the dealership gave you more details? This week I will visit mine and I want to give them as much as information as possible. Btw, is the issue completly gone after the update?
 
#28 ·
Update

I just picked up my car yesterday after the dealership apparently re-installed the software in the car. It was supposed to take two hours and when I went to pick up the car they told me it wasn't ready because the installation would take 4 hours more! Unbelieveble...

Anyways despite the update my screen still goes black and reboots after the "update". I guess I'm gonna wait until the dealership really knows what the issue is.
 
#29 ·
JohnnyA200 said:
Update

I just picked up my car yesterday after the dealership apparently re-installed the software in the car. It was supposed to take two hours and when I went to pick up the car they told me it wasn't ready because the installation would take 4 hours more! Unbelieveble...

Anyways despite the update my screen still goes black and reboots after the "update". I guess I'm gonna wait until the dealership really knows what the issue is.
Click to expand...

I had mine reset and updated by the dealership, however still had problems. My screen was not going black my problem was no satnav, which was fixed with reset, then I had problem with online services being intermittent and with Bluetooth keep disconnecting. The dealer had it in the other day and gave it back saying that to fix the problems they needed an online manual disk, which is specific for each car, to be sent from Germany which will then install a fresh copy of the MBUX system.


I think it is like having Windows updating but still having the fault, sometimes you need to start afresh. Maybe this is what you dealer needs to do.
 
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#30 ·
After nearly a month they managed to book me in to get a issue with air con and the centre screen sorted, got a 18 plate CLA AMG fully specd to use meanwhile!
 
#31 ·
Still have the same issue, but I noticed there´s something I can do to avoid it. Before switching on the car I click on the start system button (just clicking the touchpad) and the I turn on the car. By doing this I have never got the black screen.

One more thing I noticed is the radio sometimes disconnects, like the signal is lost, and then a couple of seconds later it returns. Anyone else has this?
 
#32 ·
My screen issue wasn't fixed either, looks like when I took mine in they just reset the car didn't put in the diagnosis tool or run any updates
 
#33 ·
Flow said:
My screen issue wasn't fixed either, looks like when I took mine in they just reset the car didn't put in the diagnosis tool or run any updates
Click to expand...
Looks like they still have no idea what they are doing, I guess we have to wait until they get more experience with the car or this becomes a real claim to Mercedes (at least for the driver screen).
 
#34 ·
Flow said:
My screen issue wasn't fixed either, looks like when I took mine in they just reset the car didn't put in the diagnosis tool or run any updates
Click to expand...
Take it to another dealer and ask then to get in touch with MB Technical support if they can.
 
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#36 ·
JohnnyA200 said:
One more thing I noticed is the radio sometimes disconnects, like the signal is lost, and then a couple of seconds later it returns. Anyone else has this?
Click to expand...
This could be normal DAB behaviour when it looses the signal it will auto switch to the FM version of the signal. When it switches back you will often get a few words repeated as the DAB signal is a second or two behind the FM signal
 
#38 ·
By the way, now I got a new bug in the system, or another malfunction I would say. After driving back home and selecting reverse the screen went completely black, I put the car back on drive and the screen went back to normality. I tried a couple of times putting the car in reverse and every time the camera was supposed to show the screen went black. I turned off the car and tried again with the same result. A couple of hours later I turned on the car and the issue was gone. Two days from that and no sign of the issue, really strange. I took a video to show it to the dealership and see if they fix all the issues once for all.
 
#39 ·
JohnnyA200 said:
By the way, now I got a new bug in the system, or another malfunction I would say. After driving back home and selecting reverse the screen went completely black, I put the car back on drive and the screen went back to normality. I tried a couple of times putting the car in reverse and every time the camera was supposed to show the screen went black. I turned off the car and tried again with the same result. A couple of hours later I turned on the car and the issue was gone. Two days from that and no sign of the issue, really strange. I took a video to show it to the dealership and see if they fix all the issues once for all.
Click to expand...
HA! I have the complete opposite issue.

When I drive the car close to a wall or another car (e.g. during parking), the infotainment system displays the distance for 2 seconds followed by a complete bakout of the screen. If I put the car in reverse, the screen will turn on again.

I have talked to the local mercedes dealer, and they have booked for a service appointment this Friday. According to them it might be a SW issue, which also support the fact that many of us are experiencing this issue.
 
#40 ·
Hi hoping someone can help as don't want another car destroyed by the dealer lol
The main driver screen 10.25 just goes off for no reason or warning wondered if any one else had the problem as only had the car 3 weeks and apart from this its faultless
Thanks
 
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