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The Newbie Questions Thread

70K views 282 replies 83 participants last post by  mickwint  
#1 ·
Picked my A250 up yesterday. The car is fantastic. I have a couple of issues though, when I try to look at my phone messages, Mbux says I need to turn this on in the settings in my phone. I have an iPhone XR and cannot see where I am supposed to turn this on. Any ideas? Also I have the advanced phone package and the phone only seems to charge intermittently when placed on the charging mat! Finally, I have managed to get Mercedes Me connect activated only for it to say the car is due a service!!!!

Just wondering if anyone has any answers or suggestions to the above before I plague the dealer. Many thanks.
 
#3 ·
I have an Android and my phone just asked me when I connected the bluetooth to the car, but there is also a setting in the bluetooth menu. I don't know on an iPhone. I also don't have a charging problem cause I don't have the wireless charging, so I can't help with that one, sorry.

I can however help with the service due problem. I had the same problem for about two weeks. On the Mercedes Me app and also if I asked the car, it would say that the service was due. I phoned the dealer and they said that I would have to take the car in to be reset. I didn't want to take a trip to the dealer, as it is not close, not just to reset the date when I know it is 12 months, so I said I would wait for the first service. Then yesterday it just reset itself so it now tells me when the service is due. So my advice would be to just wait.
 
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#6 ·
Hello ladies and gents,

I've picked up my used A200 few days ago with low mileage(21000km with AMG+Premium-pack) and loving it so far. I really like the design, in and out.

Since i'm into tech i've took the time to check out what the MBUX has to offer and the manual as well. Immediately, i saw the username of the previous owner in system menu and had to drive to mercedes dealer in order to change it. I've also subscribes to Mercedes ME as well.

Navigation:
For some reason, my navigation system DO NOT want to save favorites like home address or recently driving routes. Has anyone seen this issue. Even if I save home address as home and ask "mercedes" to take me home, she informs there is no address found. When ever i save home address it saves it but the system can't read it if that makes any sense? There is no text that shows home address nor adress it self. Other than that the navigaton works.

Profiles:
Since i bought my car i didn't notice the profile section. I made all of my setting with "guest" account. I've made myself a new account with the same settings as guest and wondered what are the benefits of running with a profile vs guest profile?

Mercedes ME button:
If I decide to push the Mercedes ME button, who do I get on phone? I assume it's mercedes, but is it in my current country or somewhere else?

Mercedes ME-Protal:
I took the time to check out services on the Mercedes-ME-Portal. I found a lot of good information and wondered what kind of service you have enabled? There is a bunch of services that i can anable such as yelp, internet radio etc.
Currently i have 13 out of 29 services activated and wondered if services like Car-to-X Communication, Live Traffic info, Online map update, predictive navigation should be activated?
I could also ask, how many services does your account/car have?

And lastly, what the latest MBUX update? Mine is fup2/063

Thanks,
 
#7 ·
First u should make factory reset, create account on mercedes, mercedes should connect Your account with mercedes me and on mbux in the car. This should solve most problems I assume.

"
wondered what kind of service you have enabled?
"
Each country get other services as standard andor options, so UK got another than for example in here in Poland ( we do not have DAB ). And this information will not help u too much, cause it may vary.
FUP2/063 is the latest still as i saw.
 
#8 ·
Hi guys- just took delivery of my a250e amg line a few days ago and having some minor issues I was hoping Someone more experienced than me could clarify please?

1. driver speedometer screen (7inch) - dimmed middle of a drive and then turned itself off for 30 seconds before suddenly coming back on again. No buttons were pressed when it was happening, the middle console screen was always on

2.Heater blower - have driven 150 miles so far, cannot get hot air at all on any mode. Have read other threads on here and cant figure out what I’m doing wrong

3. Mercedes aptiv granny charger - this seems to only be 2.4 kWH and charging at 2.3. I thought wall plug Charging was supposed to be 3.6 kWH? This significant slows down charging speed

4. Wireless charging mat with usb c connection for iPhone 12 - have connected this but doesn’t charge, phone however does charge with normal cable. Anyone tried this?

thank you!
 
#9 ·
Hi Shah,

I will try my best to answer your questions

1 - I have never had this issue but have seen a few issues with the drivers screen in the main forum. It usually seems to be a hardware issue but have a search and see what you can find.

2 - My heater heats up slower than I was expecting, I would liken it to a standard ICE system as it takes around 3-5 minutes to heat up.

3 - I usually get around 2.2Kwh when charging from my granny charger on a dedicated ring using 6mm armored cable. This is normal for a granny charger as they are rated at 2.3Kwh. There are lots of articles on the maths behind this but I will leave you to Google that one :)

4 - If the phone charges fine using a standard charging lead it suggest that the charger/lead is faulty. Have you tried the wireless charger when it is plugged in to a wall socket?
 
#10 ·
Hi, just picked up my new A200 so wading through all info. Now I’m going to look very stupid but can I only use the MBUX system with the engine switched on? Seems strange that I can’t just sit and programme all the info, pair the phone etc without having to turn the car on so to speak. Also, I’ve downloaded the Mercedes Me app but still waiting for sales guy to activate. “Hey Mercedes” doesn’t answer any question so is this because set up has not been completed.
 
#15 ·
Hmm. By "beep" do you mean the "Acoustic Lock" - car horn sounds on lock?
You can change this - Settings - Vehicle - Acoustic Lock

I only get 1 beep when this is enabled, not sure why you get 2 beeps? Could be signalling a mislock - where one of your windows isn't fully closed, for example.

You could try diagnosing it by looking at the 2 red LEDs in the car.
See
 
#17 ·
Picked my new car up yesterday so working through MBUX. Found most things I wanted but this one is driving me mad and I’ve even looked at manual as a last resort.
I want to check tyre pressures, seems simple I know, Home>Service>Tyres but I don’t see the Service option. What am I missing Any ideas?
Thanks
 
#22 ·
Some recent builds haven't got AR and it will be retro fitted. Where this has happened they have been told in advance before accepting the car and often have had to sign a temporary waiver. Did your dealer mention this or at least is it in your order paperwork.
 
#23 ·
Yes, dealer did mention this and sent a list of things that would be missing. I signed the waiver because otherwise I probably wouldn’t have the car. Most of the things missing were on the Mercedes Me stuff so I was ok to wait. I’m ok with this but just wanted to check that AR relied on the connectivity module which will be retro fitted
 
#24 ·
Hi guys, picking my 2019 A class up next week -

(can't wait!)

Question - I want front door projectors but I can only find the ones that fit W176 - I have been looking through other posts and I have noticed that a few people have been saying that the W176 style light fights into the W177

Can I get some help, as I went to purchase some via ebay and it said in the description only for W176

Thanks in advance!
 
#25 ·
Have a look on Wish.com. It's a Chinese company which flys your orders over to the UK, so takes a couple of weeks to receive items.
 
#26 ·
@Hilly1993 Ive moved your query into this Newbies Questions thread.

Try to have a search of this forum before starting new threads, this particular query you had about door projectors had its very own thread just a few posts down on the first page :)

 
#31 ·
Hi All,

I let my girlfriend take my A250e to her work because of fuel shortages in the UK and she has done "some damage" to the door:

Image


I'm not sure if there's any urgent thing I need to do right now. I was thinking of popping by the dealer tomorrow first thing and ask for a quote to see if it is much more than the excess I have with my insurer.

Anyone here experienced with making these types of claims?
 
#32 ·
Hi All,

I let my girlfriend take my A250e to her work because of fuel shortages in the UK and she has done "some damage" to the door:

View attachment 8808

I'm not sure if there's any urgent thing I need to do right now. I was thinking of popping by the dealer tomorrow first thing and ask for a quote to see if it is much more than the excess I have with my insurer.

Anyone here experienced with making these types of claims?
Yes. Some low life left a small dent in my original A45 passenger door.

I went to a repair garage and they quoted me something like double my excess which was around ÂŁ850. I contacted Aviva and went through them and as it turns out the same garage is a part of the Aviva network. I lost 30% of my NCD but the repair was perfect and done in a week and I had some very slow courtesy car while they did it and got a couple of alloys refurbished while the car was there.

You will need a door, hopefully just the skin, and rear panel. Mine needed just a door skin. If you want it to look perfect you are probably looking at over ÂŁ2K.
 
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