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138K views 194 replies 58 participants last post by  Forrester  
#1 ·
Hi, everyone, I purchased the A200 on the launched weekend during August 2018. The salesman said there would be CarPlay as standard. But I have just found out that the A200 does not have CarPlay at all. There were many articles written during that time that say that CarPlay was a standard feature. I am now arguing the Mercedes that they have misrepresented this feature. Is there anyone else out there who purchased or have information on this? Thank you.
 
#64 ·
Hello! First time post.
I’ve recently purchased an A class registered end of 2019 but 68 plate. Due to covid the salesman’s didn’t show me everything on the car properly.
I’ve brought a official apple usb c cable to connect my iPhone pro max 11 to the car. Upon connecting it to the correct port, CarPlay hasn’t activated. Checked my settings and everything is enabled for CarPlay on my. Siri works via the voice command on the steering wheel. I’ve deleted other phones connected to the car except mine and it still doesn’t work. In the online manual it says go to Mercedes me on the car and Apple CarPlay should be in that but there is nothing.
Any help? Also bit of a silly question (as the aftercare from Mercedes Weston super mare is terrible, and I’m a first timer Mercedes owner) does/should the car come with a manual & service portfolio?

thank you
 
#67 ·
Thank you for your reply. I didn’t know you had to buy an additional service for it, but of a con when other vehicles have it as standard 🤷🏽‍♂️. I’ll have a look again, can’t see anything obvious sticking out. How do you check online about servicing? I know on the Mercedes me app it tells you when the service is due
 
#68 ·
Just because it is a Mercedes doesn’t mean that everything is included as standard. Should have been explained to you when you purchased it if this is something that is important to you.
How do you have a car that is a 68 plate but registered end of 2019? A 68 plate means registered between Sept 18 and Feb 19?
 
#70 ·
Hey guys,

So I'm familiar with a lot of the confusion around getting Apple CarPlay to work on the early W177 models. I myself have an August delivery model. I was told by my local Mercedes dealer that any 68 reg onwards car would have the option to activate Apple CarPlay using Mercedes me, hence why I bought the car I bought.

Since then, I've had Mercedes Me fully setup, and I've even just had the FUP3 (NTG6/080) update done today, and still can't see smartphone integration as an option in the Mercedes Me Store. I checked under system settings and licenses, and there is no "Wired Apple CarPlay" license.

I'm confused with what else I can try to get this working. It should be compatible somehow right? Would appreciate any advice or experience you guys might have on how to get around the issue.

Thanks in advance!
 
#75 ·
Hi everyone,

Happy new owner, new member of this forum and my first post :)

So I just received my approved used A class. It's a 2018 model with premium package that comes with two 10" screens.

Prior to purchasing this car I was told by the sales person I was in touch with that I can get carplay running on it for about 29GBP a year from the Mercendes Me app. From what I read online it seems like it's 299GBP instead.

Also, The second and more major issue is that I cannot find the option on Mercedes me. The only three apps available to purchase are:
-Vehicle Setup
-Navigation Services
-Vehicle Monitoring

So my question is:
1. How do you purchase and install CarPlay on Mercedes a class?
2. Is the price given by the dealership wrong?

Thank you all,

Alex
 
#79 ·
Propably a firmware issue with your car. MBUX needs to be at least on FU2 for the retrofit of apple carplay.
Carplay will cost you one-time 299, then its activated on the car and can't be migrated to your account.
 
#81 ·
Besides the dealership having mislead you and should correct it, many of us received 3 years subscription free and wonder if at least a remaining part of that should apply to your car. I would ask the dealer about it.
 
#87 ·
I just bought a Mercedes A Class 2019 180d Sport executive pack. The problem that I have the car doesn’t come with Apple CarPlay and I can’t purchase it through Mercedes me. I don’t have that option to purchase it. Please could you help me or show me how to get Apple CarPlay on my car. do I need to update the mbux system to get that option. Many thanks in advance
 
#93 ·
Okay just an update to my original post. So the dealership's response was not great. They pretty much told me to take the car to my local dealership to update it and regarding the cost they were like sorry it's not 29 but 299. After a few emails back and forth they told me they will come pick the car up and "try" installing the update.

They seem to have no idea that this update exists. Are there any A classes with the mbux that are not compatible with CarPlay even with the update installed?

To top it all off, they concluded the email by saying. IF we manage to install the update we can discuss the cost. The last thing I want is to add another 500 miles to the car just so they tell me unfortunately we cannot do anything about it.

I really want to tell them to F***k off but I really want the CarPlay too :oops: