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Apple CarPlay & Android Auto - How do I get it

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138K views 194 replies 58 participants last post by  Forrester  
#1 ·
Hi, everyone, I purchased the A200 on the launched weekend during August 2018. The salesman said there would be CarPlay as standard. But I have just found out that the A200 does not have CarPlay at all. There were many articles written during that time that say that CarPlay was a standard feature. I am now arguing the Mercedes that they have misrepresented this feature. Is there anyone else out there who purchased or have information on this? Thank you.
 
#125 ·
New owner here (A200 AMG-Line Premium) and it's still showing as costing £299 for me.
I've put a complaint into the dealer about this. I just replaced two cars (an Audi and a VW) with the A-Class and a GLC 220d 4Matic AMG-Line Premium Plus).
Both my previous cars had Apple Car Play, and I'm not a fan of this subscription-based model.
 
#126 ·
and I'm not a fan of this subscription-based model.
Welcome to the future! :)




 
#129 ·
I just bought the smartphone integration package for apple carplay. I can see on my mercedes me app that the service is activated but nothing happens when I plugged in my iphone. I'm wondering if mbux is downloading the software in the background before I can use carplay or something.

Does anyone know how long would it take for carplay to work after activation from the mercedes me store?
 
#140 ·
Morning Guys, Picked up my A200 Premium Plus Line on Saturday. On the spec it said it had smartphone integration, which means I should have Apple Car Play etc. When I got shown the car and its controls on Saturday, myself and the salesman both noticed that it has been deactivated. Can anyone shed some light on why this would be? I have proof from the listing on the Mercedes website that it said Smartphone integration. Will it be a case of plugging in my phone and seeing what happens. I had Apple CarPlay as standard in my GTD, and even though its a useful tool I would rather not pay the £299 to get it set up.

Many thanks Alastair
 
#142 ·
Totaly new on Mercedes, been looking for an a class for a few weeks now. Came a cross one today and took it out for a drive.
But seems it doesnt have ACP. Been reading that with Mbux all you need to do is to activate it for a fee on the mercedes me/shop. So i went to the mercedes shop,put the vin number under the ''smart phone intergation '' but getting that the car is not compatible.

I think i saw something about early 2018 cant get apc.. that kinda worries me =/
 
#145 ·
Totaly new on Mercedes, been looking for an a class for a few weeks now. Came a cross one today and took it out for a drive.
But seems it doesnt have ACP. Been reading that with Mbux all you need to do is to activate it for a fee on the mercedes me/shop. So i went to the mercedes shop,put the vin number under the ''smart phone intergation '' but getting that the car is not compatible.

I think i saw something about early 2018 cant get apc.. that kinda worries me =/
You need a couple of prerequisites

1. the necessary hardware to be fitted to the car (not all 2018 cars had the necessary hardware

2. MBUX software level to be updated to FU1 or later


See posts #40 and #96 in this thread about early 2018 cars not able to have Apple Car Play

Sit in the car with ignition on and press the Me button overhead, and speak to them.

also see this thread:

 
#143 ·
I don't think you can see anything as you are not the owner of the car and your Mercedes Me is not associated with the car.
But write to ME or call them.. It should work fine as it has MBUX.. I bought Apple CarPlay at the Store and a few hours later it was active.

Even with the old software FU1 it should work fine, only updated to the latest FU after I got CarPlay.
 
#147 ·
Another frustrated owner here. I got A class series 177 2019: software version ntg6_fup2

So far as it seems no Android Auto for me!
I tried Mercedes Me , it doesn't work in my country, web store says it's closed... basically whatever I try to do Mercedes block me :(

This is very disappointing, I thought this feature will be surely available

Anyway, I still hope somebody may come up with solution

Regards,
 
#148 ·
Another frustrated owner here. I got A class series 177 2019: software version ntg6_fup2

So far as it seems no Android Auto for me!
I tried Mercedes Me , it doesn't work in my country, web store says it's closed... basically whatever I try to do Mercedes block me :(

This is very disappointing, I thought this feature will be surely available

Anyway, I still hope somebody may come up with solution

Regards,
It's very frustrating. Are you able to drive outside your country to try and connect, as I note you are not far from other countries.
 
#152 ·
Hi everyone,

I just bought a Mercedes A250e (2020) today and find out that it doesn’t have apple carplay, so disappointed.
I checked the system menu and it’s deactivated.
Image


does anyone has this problem and how to fix it?
I found the Smartphone Integration package and it cost 299£. But, I’m not sure it’s included apple CarPlay, and how to install it.

Image


Thank you
 
#153 ·
Hi everyone,

I just bought a Mercedes A250e (2020) today and find out that it doesn’t have apple carplay, so disappointed.
I checked the system menu and it’s deactivated.
View attachment 12257

does anyone has this problem and how to fix it?
I found the Smartphone Integration package and it cost 299£. But, I’m not sure it’s included apple CarPlay, and how to install it.

View attachment 12258

Thank you
Yep.
Read through this thread.
£299 for Smartphone Integration will get you Apple CarPlay.
 
#164 · (Edited)
I have been thinking of purchasing the apple car play add on as its currently on sale for 254p. I have the 7 inch displaying the speedometer and 10 inch media display in my car... Assuming its gonna be a small display carplay, is it worth it?

Anyway to get carplay some other way for cheaper?

Can anyone suggest their experience with this?
 
#165 ·
On the non FL 10” screen on my A45s it only uses part of the screen. Which I find okay and even if it only uses a part of your 7” screen I think it would be fine and you can upgrade to full screen with the adapter some people use.
 
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#166 ·
On the non FL 10” screen on my A45s it only uses part of the screen. Which I find okay and even if it only uses a part of your 7” screen I think it would be fine and you can upgrade to full screen with the adapter some people use.
Okay nice thank yoy, is the only way to get carplay by paying through the mercedesMe app or can I get it done cheaper. I know this mercededs new interface and all so a bit dubious if anyone can code through it?
 
#168 ·
You have to pay for CarPlay and the many MB models which have it will have had it paid for in their list price.
 
#170 ·
Hi All

I purchased the smartphone integration package for £299 yesterday to get apple carplay for my 2019 mercedes a200 amg executive. Its now been 24 hours and although the package says active on mercedes me app, on the mbux system in licenses, it still says wired apple carplay license is deactivated and has been since its diagnostics in 2019. Ive contacted mercedes me technical who are looking into it but was just wondering if this has happened to anyone else, and if you fixed it?
 
#172 ·
Hi All

I purchased the smartphone integration package for £299 yesterday to get apple carplay for my 2019 mercedes a200 amg executive. Its now been 24 hours and although the package says active on mercedes me app, on the mbux system in licenses, it still says wired apple carplay license is deactivated and has been since its diagnostics in 2019. Ive contacted mercedes me technical who are looking into it but was just wondering if this has happened to anyone else, and if you fixed it?
Hi, did you ever get this sorted? I'm having excatly the same problem!!
 
#171 ·
It takes time with everything MB. You might try driving some distance. Which will allow the car to sync.